Refund policy

At Molly Skye, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help you with an easy return and refund process.

📐 Return & Exchange Conditions

  • ✨ Items must be returned within 30 days of the delivery date.

  • ✨ Items must be unworn, unwashed, undamaged, and with all original tags attached.

  • ✨ For hygienic reasons, certain items such as swimwear, bodysuits, lingerie, and earrings cannot be returned unless they arrive damaged.

  • ✨ Sale and promotional items may be marked as "Final Sale" and are not eligible for returns or exchanges.

🔄 How to Start a Return

  1. Contact Us: Email our support team at help@mollyskye.com with your order number and the reason for your return.

  2. Get Return Instructions: Our team will review your request and provide you with the correct return warehouse address and shipping instructions.

  3. Pack & Ship: Securely pack the items in their original packaging, ensuring all tags are intact. Ship the package to the address provided by our support team.

  4. Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking.

⚠️ IMPORTANT NOTE: Please do not send your return to our business office address. Any packages sent to our business office cannot be processed for a refund.

💰 Refund Process

  • Inspection: Once we receive and inspect your returned item at our warehouse, we will send you an email to notify you that we have received it.

  • Approval: We will also notify you of the approval or rejection of your refund based on the condition of the returned item.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days (depending on your bank).

  • Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

📝 Damaged or Incorrect Items

  • ✨ If you received a damaged, defective, or incorrect item, please contact us at help@mollyskye.com within 48 hours of delivery.

  • ✨ Please include clear photos of the issue, and we will arrange a free replacement or full refund immediately.

📬 Contact Us

Have questions about your order or need to initiate a return? Feel free to reach out to our team:

  • Customer Support Email: help@mollyskye.com

  • Business Address: 12722 E Viento St, Dewey, AZ 86327 (Please note: This is our business office and not the return address)

  • We typically respond within 24–48 business hours.